Frequently Asked Questions
Simply contact us with your product details and design, approve the quote, make payment, and we’ll take care of production and delivery.
Our minimum order quantities vary by product — typically 6 pieces for most custom apparel. If you need a smaller qty, contact us and we’ll do our best to help.
Absolutely! Under most circumstances, we can accelerate the turnaround time of your order for an added fee.
Once your invoice has been approved, changes cannot be made to the order without incurring additional costs and/or resetting your turnaround time.
A lot of checking and double checking is done before we send you an invoice for approval and take a deposit. If you have to cancel your order for any unforeseen circumstance after that invoice has been approved and your deposit has been paid, your deposit will not be refunded as it will be used to cover expenses related to the preparation of your order including (but not limited to) art prep, mockups, blank apparel restocking/shipping costs, film printing, screen burning, etc.
Typically, as little as 7-10 days, depending on the order. Request a custom quote to see how fast our turnaround can be for your project.
Pricing may change and price breaks may differ depending on printing methods but as a standard, our price breaks are at #, ##, 25, 50, 100, 250, 500, 1000 pieces.
We can order blank apparel from a variety of wholesale distributors specifically for your order. You can find a link to our catalog here. We suggest you research which blank apparel brand and style fits your needs best before placing an order with us. While we do have some samples in our showroom for you to check out, it is impossible to have samples of the millions of options available. We are happy to assist you in your selection; however, we ask that you help us by narrowing down your options as much as possible beforehand.
Yes! You are welcome to provide your own NEW blank apparel or CLEAN vintage apparel for us to print on. Before doing so, please see our full Terms & Conditions.
Yes! We can mix inks to match a provided Pantone color code or swatch.
We ask that you provide the original Photoshop or Illustrator file whenever available. If not, the highest resolution file you have should be sufficient. Keep in mind that the better your original file is, the better your final print will look.
Most garments can be embroidered, however, thinner materials (like t-shirts) cannot withstand complex embroidery designs as well as heavier garments like jackets or sweatshirts can. Some structured hats may not be able to be embroidered with complex designs due to the buckram (thick plastic mesh) used to give the hat it’s structure. (Most hats sold in retail are embroidered before they are constructed)
Of Course! Once your order is completed, you will receive an automated email letting you know. At that time, you are welcome to provide us with your own shipping labels or we can ship it ourselves and add the shipping cost to your invoice. Please note that your balance must be paid before we can schedule a shipment for your items.
